On the rare occasion there is an emergency after hours, then a tenant is able to contact our emergency services providers. The first step however, is identifying what is classified as an emergency and then, who to call.
Life threatening / dangerous situation – when you have flash floods, storms, trees falling on houses or a fire, the first number to call is 000 for fire brigade, police or ambulance. If emergency services aren’t required, then the SES may be your next point of call.
If no one is in danger, but it is still an emergency, then the following trades are our emergency service providers. They are all trained in the residential tenancy act and will assist our tenants with whatever situation needs resolving.
Ones and Twos – 1800 663 896
Bacchus Marsh Locksmiths – 0418 534 201
SOS – 0411 804 006